Shipping policy

 

📦 Shipping Policy

Thank you for choosing ZILEVA. We’re committed to delivering your wellness products safely, quickly, and transparently.

 

 

🚚 Domestic Shipping (United States)

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Standard Shipping (USPS / UPS): 3–7 business days – Free on orders over $40 USD

  • Expedited Shipping: 2–3 business days – rates calculated at checkout

  • You will receive a tracking number once your order is shipped.

 

 

🌍 International Shipping

We proudly ship worldwide.

  • Standard International Shipping: 7–15 business days (varies by destination)

  • Shipping Rates: Calculated at checkout based on weight and destination

  • Free International Shipping: On orders over $40 USD

  • Customs & Duties: Customers are responsible for any customs fees or import taxes. These vary by country.

 

 

📦 Order Tracking

Once your package ships, you will receive an email with a tracking number and link to monitor the delivery status in real-time.

 

 

🕒 Delays

While we strive to deliver on time, unexpected delays due to weather, carrier issues, or customs may occur. If your order hasn’t arrived within 15 business days (domestic) or 25 days (international), please reach out to our support team.

 

 

🛑 Lost or Stolen Packages

ZILEVA is not liable for packages marked as “Delivered” by the carrier. If you believe your order was lost or stolen, contact us—we’ll do our best to assist or help file a claim with the carrier.

 

 

📩 Questions?

For any shipping-related inquiries, feel free to contact us at:

support@zileva.com

We usually respond within 24 hours (Mon–Fri).

 

 

We believe wellness starts with peace of mind. That includes knowing where your order is—every step of the way.